Returns will be accepted within 60 calendar days for money back or within 90 calendar days for website credit on all items except Custom Products or Special Orders, Please email us at for all inquiries about returns.
Store credit or money back is allowed under the following conditions:
• All returns must be returned in original, unused, resalable condition and must be returned in the original exterior box, well packed, accompanied by the original packing material, manuals and any other accessories provided with the original delivery. Additional packaging may be necessary
.• All returns must be securely packaged, prepaid and shipped via a secure carrier or personally delivered to our office. Return shipping, payment for return shipping, and any subsequent damages from return shipping are the responsibility of the purchaser. ESC Electronic is not responsible for packages lost or damaged while in transit to us.
• Shipping and handling fees are not refundable for any reason.• Once an order has been processed, any measures that must be taken to correct either the merchandise in the order or the shipping method or location will be considered a non-defective return and subject to any policies that apply to such a return.
• Refunds, store credit, or exchanges will not be issued until the return item has been received and logged by ESC Electronic• Store credits are good for a period of 18months from date of credit issue.Any damage on LED Strip or controller cusses by Water damage, crash, dented not allow for exchange.
Company Name: ESC Electronic Computer
Tel or text 1-818-669-0851 Mon-Fri 7:00am ~ 8:00pm Pacific Time